MobileSyncBrowser

Contact Support

Before you contact support

If you are having problems with MSB, please take a moment to follow these steps:

Make sure you are using the latest version listed on the download page; if there is a newer version available, it is possible the issue has been corrected in software.

Known Issues in the current version are listed as well as support tweets; corrective steps may be available there.

If you are not seeing recent data, make sure your device has been synced recently with iTunes.
Review the MSB Manual and Frequently-Asked Questions, which cover the basics of operations and common issues.

If you are getting an 'Error Log' repeatedly, Select and Copy/Paste the entire log text into the form below.

Support Form (all fields are required)

SERVICE ALERT 11 Jan 2012: the form delay problem noted on 10 Jan seems to have ‘disappeared’ on its own. However, if you do not receive a reply within 8 hours, please contact us directly by emailing support (at) macsupport-pr.com with the information requested below.

Your Email Address

(please verify carefully)

Your computer's operating system
Your version of iTunes
Your device firmware

I have verified that I am using the latest version of MSB

Provide a brief explanation of the problem; for example, what you were doing, what you expected to see, and what MSB actually did (or did not do).

Incomplete forms will not receive a reply.

If you have any problems with this web form, you can send your questions directly to support (at) mobilesyncbrowser.com